Hotels will lead the transition to Smart Buildings. Or at least that is the conclusion of the extensive research undertaken by IHS Markit in 2018.
As hotel market competition intensifies, new technologies and resources have been adopted to provide more personalized and comfortable guest experiences. For the industry, this seems to be the main way to stand out from the competition.
What to expect from new technologies at Smart Hotels?
1. Faster check-in
No one likes to check-in. And it could all be over pretty soon! When booking a room, a code will be sent to the guest’s smartphone, allowing automatic check-in. By 2022, more than 10% of hotels should use this method.
Another increasingly common possibility in hotel lobbies is Facial Recognition, through which the guest experiences even more comfort. In this regard, Zoox Smart Check-In is being adopted worldwide.
2. Smartphones to control light and climate
Perhaps the most common technology of Smart Buildings, lights, temperature, sounds, and other comforts being set through the cell phone is already quite common in hotels. These technologies allow the guest a more customized and intuitive experience, and is also able to save the prefered parameters for future use.
3. Enhanced security
Security is possibly the most delicate issue when it comes to hospitality. Not just physical security, which should prevent attacks and crimes in their premises with sensors of various types. Virtual security, with every new technology, also becomes a challenge. In a recent survey released by Symantec, two out of three hotels leaked personal data from their guests.
4. Virtual Assistants
Increasingly common in many segments, virtual assistants will arrive in hotels by 2019. Voice-guided and configured the way the guests prefer, the virtual assistant can request room service, maintenance, wake-up calls, light, among other features. The major debate regarding this is the need to install a microphone in the rooms, which may hurt some guests privacy.
5. Smart Mirror
Mirror, mirror on the wall! In this new technology, the guest can add functions on the surface of a mirror and the usabilities are the most diverse. Increasingly common in retail to enable a more immersive experience at the time of purchase, many hotels are already implementing in their rooms to optimize the guest experience.
Leading the transition to Smart Buildings
In 2019, according to the IHS survey, the hotel industry expects to invest more than $ 500 million in connection equipment, in addition to $ 2.2 billion in renovations of its rooms. The results will be more and more innovative and connected hotels, and a market that, to stand out, one must seek excellence.