Casos de sucesso, Hotelaria

Technology is key to sustainability and guest experience at bourbon atibaia resort

Bourbon Atibaia Resort adopts Smart Wi-Fi betting on sustainability and improvement of guest experience with segmented campaigns, and respect to legislation.
  • Result

50 thousand

more than 50 thousand users impacted

400 thousand m2

Implementation, in 2 days, of the Smart Wi-Fi solution in an area of 400 thousand m2

Challenge

Bourbon Hotels & Resorts chain has already taken some steps towards a successful future. In the midst of the Covid-19 pandemic, the group decided to invest in more than just a better internet connection experience, but also in digital solutions that would speed up guests’ access to support, optimize event management, and provide more visibility into the public’s preferences.

Solution

The partnership with Zoox allowed the implementation, in 2 days, of the Smart Wi-Fi solution at Bourbon Atibaia Resort, in an area of 400 thousand m2. Besides Smart Wi-Fi, the Resort counts on Pass & Pay and Guest Control technologies for an agile, contactless and memorable service, with remote and complete digital filling of forms for entire families, reducing queues at the reception and check-in time.
The staff receives periodic training. In total, there are already more than 50 thousand users impacted. If your hotel is also looking to improve the customer experience, boost loyalty programs, guest communication, invest in sustainable and intuitive technologies, and gain valuable insights into the behavior of your audience, get to know Zoox’s solutions.

Result

50 thousand

more than 50 thousand users impacted

400 thousand m2

Implementation, in 2 days, of the Smart Wi-Fi solution in an area of 400 thousand m2

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